Lancaster Model of Competencies

Lancaster model of competencies was developed by Burgoyne & Stuart (1976). This model of competencies has eleven competencies under three levels.

Level one

Competence one:

Command of basic facts. Basic facts like awareness and knowledge about work and organization, Key performance areas and key result areas.

Competence two:

Relevant professional knowledge.
knowledge about management and business affairs.

Level two

Competence one:

Continuing sensitivity to events. Includes information updation, an open mind to all the events of business, organization and people.

Competence two:

Analytical, problem-solving and decision-making skills.

Competence three:

Social skills and abilities, like excellent communication both formal and informal, persuasion, peace- maker, resolving conflict, leadership, negotiation, motivation etc.

Competence four:

Emotional resilience, Burgoyne & Stuart explain: “Resilient means that when feeling stressed, we don’t get thick skinned and insensitive but manage to cope by maintaining self-control and by ‘giving’ to some extent”.

Competence five:

Pro activity or inclination to respond purposefully to events.